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Currently in beta. Using AI for data analysis and reasoning is nascent. Double-check responses before making critical decisions.

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Kendall Chat is the AI analyst built into the Kendall app. Ask it anything about your store in plain language, and it answers using your own data, the same numbers you see on your dashboards.

What Kendall already knows about your store

When you open the chat, Kendall has already been briefed on your store before you type anything. It includes important context such as:

• Your seasonality, month by month, so it knows which months normally run hot or slow
• Your average order value over the last year, for all customers and for new customers
• Your mix of new versus returning customers
• What you spend on each ad platform
• Your typical daily revenue range, so it can tell when a day is actually unusual
• Your conversion and add-to-cart rates
• Customer lifetime value at 30, 90, and 365 days
• Your active customer counts and how they are trending
• Your top products and categories from the last 30 days

This profile is refreshed nightly so Kendall Chat is able to reason with the freshest context about your store performance.

How it's different from ChatGPT or Claude

You can also connect Kendall to ChatGPT or Claude through the Kendall MCP Connector, and they will pull real numbers from your store on request. The difference is context. Those tools start every conversation knowing nothing about what is normal for your store. So, for example, if you ask "why are my sales up today," Kendall Chat can compare today against your usual range and your seasonality right away. An outside tool has to be told what normal looks like first, and often will not think to ask.

Rule of thumb: use Kendall Chat for day-to-day questions about your store. Use the connector when you want your Kendall numbers inside a ChatGPT or Claude workflow you already run elsewhere.

Kendall Chat in Slack

You can also use Kendall Chat right inside Slack. Kendall in Slack is the same assistant but with the convenience of chatting with it from within your Slack workspace.